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Privacy Policy

PRIVACY POLICY

Hi there! We want to let you know how we collect information so that you can feel comfortable sharing it with us. That’s why we have this privacy policy, which outlines the way we at Sydney Kayak Experience (ABN 61771256055) collect, hold, use, and disclose personal information. We may collect personal information from children as well as adults.

WHAT PERSONAL INFORMATION WE COLLECT & HOW AND WHY WE COLLECT IT?

What personal information do we collect?

The personal information we collect is generally limited to:

  • Name and contact details
  • Business information
  • Date of birth
  • Any communications we have

However, we may also collect:

  • Financial information, such as your credit card or debit card details
  • Information about how you use our website, via third parties

How do we collect your personal information?

The main ways we collect information are when you give it to us directly or indirectly. This might be by filling out forms on our website (e.g., sign-up or intake forms), or providing us information through phone calls, emails, or social media. Additionally, we may collect information from SMS interactions, such as responses to SMS notifications or promotional messages sent by us. We may also collect information from the person that referred you, or other people or organizations.

We also use cookies on our website. These are small bits of data that help our website work better. They might identify you and keep track of the pages you visit. This helps us improve our website and make it more secure. Plus, it makes it easier for you to use our website—you won’t have to fill in your information again and again.

At times, personal information may also be gathered from third parties, such as Google Analytics or Facebook Pixel. These third parties may use cookies, web beacons, and similar technology to collect or receive information about your habits on the internet.

Why do we collect your personal information?

We need your personal information to:

  • Communicate with you in relation to your enquiry
  • Verify your identity for security purposes
  • Send you news if you have signed up via email or SMS (you can unsubscribe from either of these at any time)
  • Conduct our business and enable your use of our website, products, and services
  • In some cases, to comply with our legal obligations, such as record keeping (currently, the law requires us to keep adult records for 7 years and children’s records until they turn 25 years of age)

We also collect personal information to analyze and enhance our business operations and improve your experience with us. This may include statistical information to analyze our website traffic and to customize the content and advertising we provide.

You can opt out of the collection and use of this information by changing your privacy settings or opting out.

To opt-out of Google advertising, you can visit: https://tools.google.com/dlpage/gaoptout

To change your Facebook ad preferences, you can go to the “Facebook Help Centre”, “Manage my account”, and “Ad preferences”.

To opt out of SMS, you can text back on the opt-out link provided.

Where we collect your financial information, we use it to help you pay for our products and services. Only staff who need to know this information have access to it, and we only keep it as long as it is necessary. We use SSL certificates to verify your identity and encrypt any data you give us. All financial information is encrypted on our servers, and we do not retain all your data (to prevent unauthorized and duplicate transactions). We do not keep any details of your direct debit, and all information is sent to our bank for processing.

WHEN DO WE DISCLOSE PERSONAL INFORMATION & HOW YOU CAN ACCESS IT?

When do we disclose your personal information?

We use reasonable precautions to ensure your information stays safe and secure. Only authorized personnel can access it, and we keep it in accordance with our legal record-keeping obligations. When we no longer need your information, or if it is unsolicited, we will destroy it appropriately.

We generally will not disclose your personal information unless we have your consent, it’s required by law*, or it’s necessary for us to provide you with our services.

  • This can include situations where we have a reasonable belief that there is a serious risk to life, health, or safety of you or another person. For example, if there is evidence of clear danger of harm to self and/or others, we may be legally required to report this information to the authorities responsible for ensuring safety. This includes if there is a strong suspicion of physical or sexual abuse, emotional neglect, or exposure to family violence of any person under 18 years of age. A court order could also require us to release information contained in records.

We will only disclose your sensitive information for the purpose for which you gave it to us, for directly related purposes that you would reasonably expect, or if you otherwise agree.

Sometimes, we do disclose your personal information where it is necessary to obtain third-party services, such as analytics, data storage, payment providers, or advertising services. Some of these third parties may be overseas. We do our best to ensure the providers we use comply with privacy laws and regulations.

How can you access or delete your information?

If you want to access, correct, or delete your information, or change your communication preferences via email or SMS, please email us at info@sydneykayakexperience.com.au. We’re happy to help, unless we are required by law to withhold it.

If you have any concerns at all about your privacy, please also email us at info@sydneykayakexperience.com.au. You can also make a complaint with the Office of the Australian Information Commissioner by phone on 1300 363 992, online at http://www.oaic.gov.au, or by post to:

Office of the Australian Information Commissioner
GPO Box 5218
Sydney, NSW 2001

ADDITIONAL PROVISIONS FOR EUROPEAN CITIZENS

If you are a resident of the European Economic Area (“EEA”) or the UK, you have certain rights and protections under the General Data Protection Regulations (“GDPR”) or its UK equivalent, The Data Protection Act 2018. We want you to know that we take these rights seriously and will always do our best to protect your personal information.

We are what’s called a “controller” under the GDPR as we collect, use, and store your personal information to provide you with our website services and information about them.

We’ll always rely on a lawful reason for processing your information, such as:

  • Consent: Where you have given us valid, express consent to use your personal information, we will rely on that consent and only use the personal or sensitive information for the specific purpose for which you have given consent.
  • Legal obligation or emergency: Where we need to comply with the law or act in an emergency, we will rely on that lawful means of processing your personal information.

PHOTOGRAPH AND IMAGE CAPTURE

  1. Sydney Kayak Experience photographs paddlers while participating in kayaking activities and provides these complimentary photographs to paddlers digitally.
  2. Photographs obtained from Sydney Kayak Experience remain the copyright of Sydney Kayak Experience and may only be used or reproduced by the paddler or recipient for private or domestic purposes. These photographs must not be used for any commercial purpose, including promotion of any supplier or supplier’s products or services, without Sydney Kayak Experience’s prior written permission.

Your Rights

As an EEA or UK resident, you have various rights, including the right to be informed, right of access, right to rectification, right to object, right to restrict processing, right to erasure (the right to be forgotten), right to data portability, and the right not to be subject to automated processing. If you want to access personal information we hold about you, or ask that it be corrected, deleted, or exercise any of your other rights, please contact us at info@www.sydneykayakexperience.com.au.

You can also opt out of email newsletter communications by following the instructions in those emails or by clicking “unsubscribe.” In some circumstances, where we have a legal basis to do so, we may continue to process your information after you have withdrawn consent (e.g., to comply with a legal obligation or protect our legitimate interests).

Security

We keep all personal information on our website platform confidential and secure, and it can only be accessed by authorized personnel. We collect only what’s necessary and keep it for as long as is needed, considering the purpose for which it was collected.

We implement and maintain appropriate technical, security, and organizational measures to protect your personal information against unauthorized or unlawful processing and use, and against accidental loss, destruction, damage, theft, or disclosure. We ensure the encryption and pseudonymization of personal information and have adequate cybersecurity measures in place.

By providing us with your personal information, you consent to us disclosing it to third parties who reside outside the EEA countries and the UK. We will ensure that those third parties are GDPR-compliant as much as possible.

Thank you!

Thank you for trusting us with your personal information. Above all, we will do our best to keep it safe and use it responsibly.